- Returns
We provide a hassle-free return process within 30 days from the date of delivery. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.
- Eligibility for Returns
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Additionally, it must have proof of purchase.
- Initiating a Return
To initiate a return, follow these steps:
a. Contact our Customer Service team at customer.service@letsdecorltd.com to notify us of your return.
b. Our team will provide you with a return authorization and a shipping label.
c. Pack the item securely in its original packaging, affix the provided shipping label, and send it to the address specified by our Customer Service team.
- Return Shipping
To facilitate an easy return process, we provide a return shipping label at no cost to you. Utilize the label provided by our Customer Service team when returning the item.
- Refunds
Upon receiving and inspecting your return, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified timeframe.
- Late or Missing Refunds
If you haven’t received a refund, check your bank account or contact your credit card company. Refunds may take some time to be officially posted. If issues persist, contact us at customer.service@letsdecorltd.com.
- Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item, contact our Customer Service team at customer.service@letsdecorltd.com.
- Contact Us
For any questions or concerns about our Refund and Return Policy, reach out to us at customer.service@letsdecorltd.com.